Operations director - Testimony of the month

Matthieu has been with Viaposte since 2018; he explains what his job involves.
As Operations Director for press and small goods flows, he initially joined Viaposte as Business Director. He has been Operations Director for a year and a half.  Here is his testimonial.

What does an Operations Director do ?

As soon as he arrived, he took part in the design and implementation of sorters dedicated to small goods and parcel sorters throughout France. Since he took up his position as Operations Manager, his tasks have changed.
He explains: "The day-to-day coordination of all the sites depends on the trust I place in my teams and the regular reviews I organise on key performance indicators.”
Making sure that all indicators are green and that all activities are running smoothly in real time is part of his daily routine. Nothing must be overlooked to ensure that all activities are coordinated and work as well as possible.

The tasks of the Operations Director

Matthieu's job has three main focuses.
The first is to ensure that the sites are well coordinated to guarantee customer satisfaction.
The second concerns the strategic aspect of the business, i.e., successfully preparing for and anticipating busy periods such as the upcoming peak period or responding to calls for tender.
The last concerns the economic profitability of operations, ensuring that activities run as planned.

What studies should I do to become an operations manager ?

The operations director is a key position that consists of implementing and monitoring an operational strategy. 
A true conductor of the company, the operations director generally has a BAC+5 from a business or engineering school, but depending on the company, it is a position that can be accessed through internal promotion.
"I didn't choose to specialise in logistics straight away, I was specialised in aeronautics. Then, when I was looking for new challenges, the Viaposte opportunity presented itself to me." says Matthieu. 
According to him, the qualities required to do his job are communication, adaptability, and the ability to analyse.

Viaposte's offers

Looking for a new challenge ? Find out about our job offers or apply spontaneously in our "careers" section.
To find out more about Viaposte's logistics, industrial maintenance and transport activities, go here. 

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